Website terms and conditions: supply of services & digital content to consumers
- Who are we and our contact details
- We are Study Coach. We're a company registered in England and Wales with company number 11508839 whose registered address is at 10 Staveley Gardens London.
- You can get hold of us in any of the following ways:
a. by telephoning us on +447375638387;
b. by emailing us at firstname.lastname@example.org; or
c. by writing to us at 10 Staveley Gardens London.
- In case you need it, our VAT number is vat number.
- What do these terms do, and why are they important?
- Please read these terms and conditions carefully before you place an order with us via the website. They contain important information, including
a. how we will provide you with the services and/or digital content that you have ordered
b. our payment terms and delivery times
c. the situations in which this contract may be amended or cancelled by you or by us (including within a cooling-off period)
d. what you should do if there is a fault with the services and/or digital content that we have provided to you, and
e. how we will use your personal details
as well as other matters.
- If, in these terms and conditions, we say that either of us may contact the other in ‘writing’, then this means it can be by letter or by email.
- Separate terms and conditions apply to the use of our website. You can find those terms and conditions here: link.
- Your personal information
- For information about how we collect and use your personal information, please see our general privacy notice, which is available here.
- Order Process and the Contract between you and us
- When you place an order with us, the legal contract between you and us will only come into existence when we tell you that we can provide the services and/or digital content to you, which we will usually communicate by email. If we tell you that we cannot provide the services and/or digital content to you for whatever reason, then we will not charge you for them. If we tell you that we are unable to provide the services and/or digital content, and we have already received payment from you, then we will promptly refund you for any services and/or digital content that we cannot provide to you.
- Changes to services and/or digital content
- If you would like to make a change to the services and/or digital content for which you have already placed an order, please contact us as promptly as you can . We will always be willing to discuss with you whether the change you would like to make is possible, and whether there are likely to be any changes to price, times for delivery, any suspension period whilst any changes are made, or any other consequences or changes arising from your request. If your requested change is possible, we’ll ask you to confirm that you would like to continue with the change, to ensure that we’re both clear on how we need to fulfil your request.
- In some circumstances, we may need to make minor changes to the services and/or digital content that you ordered. As these are minor changes and will not affect your use of the services and/or digital content, we will not usually contact you about these. These minor changes are likely to be:
a. because we need to update the services and/or digital content to implement a change in the law, or a regulatory requirement; and/or
because we need to make minor technical changes or enhancements that will not affect your use, handling or enjoyment of the services and/or digital content.
- It is possible that exceptionally, we may need to make a more major change to the services and/or digital content. If these exceptional circumstances arise in relation to an order that you have placed with us, then we will contact you before we make the change to let you know. If you do not want to proceed with the change, you’ll be entitled to cancel the contract and section 14.1 (cancellation terms) of these terms and conditions will apply.
- Digital content updates
- From time to time, we may need to update, or we may ask you to update, our digital content. We will ensure that even after this update, the digital content continues to match the description of it that was provided to you during the order process.
- Payment details
- The price of the services and/or digital content will be the price set out on our website at the time when you place your order. Our prices include VAT at the current rate.
- We make all reasonable efforts to ensure that we do not make errors with the prices that we charge you. For example, before we accept your order, we usually try to check the website price against our price list in force at the time of your order. However, if an error has been made and the price in the price list is lower than the website price, then we will charge you the price on the price list (being the lower amount). If an error has been made and the price in the price list is higher than the website price, we will contact you to confirm how you would like to proceed (and if you want to cancel the contract, section 14.1 of these terms and conditions will apply).
- Any costs for delivery of the services and/or digital content and other costs associated with the services and/or digital content will be the amounts that were set out to you in the order process on our website.
- When you need to pay us depends on whether what we provide you with is services or digital content:
a. For subscriptions to digital content, you must pay annually in advance. You willbe nitifides before payment is due.
We accept payment by credit or debit card.If you do not pay, then services will be suspended.
- Delivery of digital content and supply of services
- Before you place your order, we will let you know when we will deliver the services and/or digital content to you.
- We will contact you if we are delayed in delivering the services and/or digital content to you because of circumstances that are not within our control. If we contact you within a reasonable time to let you know about this, then we will not be responsible for any delays due to those circumstances. However, if the delay continues beyond a reasonable amount of time, then you can contact us to cancel the contract, and we will provide you with a refund for any services and/or digital content that you have paid for but not yet received.
- If something happens that means we must suspend the supply of the services and/or digital content to you, for example:
to make minor technical adjustments or to resolve technical issues;
to update the services and/or digital content to implement a change in law or any relevant regulatory requirement,
then we will contact you to let you know
- We will usually let you know in advance of any suspension unless it is an emergency – in which case, we will let you know as soon as reasonably possible. If we do suspend the supply of services and/or digital content, your payment will be adjusted so that you do not pay for the relevant suspended item during the period of suspension.
- If we are going to suspend the supply of a service or digital content for more than on month, then you may contact us to cancel the contract. We will provide you with a refund for the relevant service or digital content for which you have made payment, but have not yet received.
- Your obligations
- We will inform you during the order process of information that we need from you in order to provide you with the services and/or digital content. We will contact you to request this information.
- If you don’t provide us with this required information in a reasonable time, or if information that you give us is not accurate, we may cancel the contract (and the consequences set out in section 15.2 will apply), or we may charge you for the additional costs that we incur as a result.
- If you don’t give us required information within a reasonable time, we will not be liable to you if this causes a delay in providing you with the services and/or digital content – or if we do not provide any part of them to you.
- If there is a fault with the services and/or digital content
- We hope that you are satisfied with the services and/or digital content that we have supplied to you; but if there is a fault with them, then please contact us using the details set out in section 1.
- We must provide services and/or digital content to you that meet your consumer rights.
- This section 11.3 provides you with a summary of your consumer rights if there is a fault with the services or digital content that we have provided to you. However, this is only a summary of your key rights. If you need more detailed information, you can contact Citizens Advice on www.citizensadvice.org.uk or you can call 03454 04 05 06, or you can contact your local Trading Standards Department.
a. If we have provided you with digital content, the Consumer Rights Act 2015 says that the digital content must be as described, fit for purpose and of satisfactory quality and:
- i. If your digital content is faulty, you’re entitled to a repair or replacement.
- ii. If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
- iii. If you can show that the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
- Your rights as summarised above are in addition to any cancellation rights that you may have during the cooling-off period, which are explained in section 13.
- Our liability if you suffer loss or damage
- If we do not comply with any section of these terms and conditions, or we do not use reasonable care and skill in providing the services and/or digital content to you, then we are liable to you for loss and damage that you suffer and that we cause, so long as the loss or damage that is caused is foreseeable. Loss or damage is foreseeable if it is obvious to a reasonable person that it will happen because of us breaking the contract, or if it is obvious that it might happen because of something you told us about when we entered into the contract.
- If we provide you with digital content that is faulty and that damages your device, we will either repair the device or pay compensation to you.
- We do not limit or exclude our liability to you, where we are not allowed to do so by law. This means that we do not limit or exclude our liability for death or personal injury due to our negligence (or negligence of our employees or subcontractors), for fraud, for breach of your legal rights in relation to the services and/or digital content (a summary of which is set out in section 11.3) or for providing you with defective items under the Consumer Protection Act 1987.
- If we provide any advice to you, including in any instructions or manuals provided to you with the services and/or digital content, then you should follow these carefully. We will not be liable to you for any damage that is caused due to your failure to follow such advice or instructions.
- We only provide services and/or digital content for private and domestic use. We do not provide them for business or commercial use. If you do use the services and/or digital content for business or commercial use, we will have no liability to you for loss of profit, loss of business, loss of opportunity or loss of goodwill.
- Cooling-off period and your right to cancel the contract during it
- Your rights to cancel during the cooling-off period are in addition to and are separate from your other rights to cancel the contract. Those other rights are set out in section 14 below.
- When you buy, services and/or digital content from a website, in most cases you will have the right to cancel the contract (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) within the cooling-off period (explained in section 13.3 below) because you have changed your mind. (This right exists unless one of the circumstances set out in section 13.4 below applies.) If you rely on these cancellation rights to cancel the contract during the cooling-off period, you do not have to provide us with any reason for cancelling.
- The length of the cooling-off period during which you can cancel the contract due to a change of mind depends on whether you have ordered services and/or digital content. It is also subject to certain exceptions that are set out in section 13.4 below. You can calculate the cooling-off period as follows:
a. For services you have up to 14 days after the day we contact you to accept your order to cancel the contract;
b. For digital content (whether one-off or subscription) you have up to 14 days after the day we contact you to accept your order to cancel the contract.
- If any of the following circumstances applies to the services and/or digital content that you have ordered, then the cancellation rights during the cooling-off period do not apply to you and you will not have the right to cancel the contract in respect of those services or digital content because you have changed your mind:
- If you want to cancel the contract because you have changed your mind, then you should let us know before the end of the cooling-off period (as calculated in accordance with section 13.3) in one of the following ways:
a. contacting us on the details set out in section 1 and include your name, email address, address and order details, providing a clear statement that you want to cancel; or
b. Use the website to change your preferences and cancel your subsciption.
- Your rights to cancel the contract
- In addition to your rights to cancel the contract during the cooling-off period set out in section 13, if any of the following circumstances apply, you have the right to cancel this contract immediately:
a. we have informed you that there was an error with the price or the description of the services and/or digital content when you placed the order, and you now do not wish to proceed based on the correct price or description;
b. we have informed you that we need to make a major change to the services and/or digital content (see section 5.3) and you do not want to proceed with the change;
c. there is a significant delay in providing the services and/or digital content to you, because of circumstances that are not within our control (see section 8.2);
d. we have informed you that we need to suspend the supply of services and/or digital content to you, for any of the reasons set out in section 9.1, for more than period ; or
e. you have some other legal right to cancel the contract because of something we have done.
- If you do cancel the contract for any of the above reasons (section 14.1(a) to 14.1(e)), then we will provide you with a refund for any services and/or digital content that you have paid for but we have not yet provided, or we may provide you with a refund for any services and/or digital content that have not been properly provided to you. In certain circumstances, you may also be entitled to further compensation.
- If there is a fault with the services and/or digital content that we have provided to you, please see section 11 of these terms and conditions.
- If you are cancelling the contract for any other reason that is not set out in section 14.1 or section 13 (where you are cancelling the contract during the cooling-off period), then the contract will end immediately and we will provide you with a refund for any services and/or digital content that you have paid for but not yet received. However, we may make a reduction from the refund due to you; or, if you are not due a refund because you have not yet made payment, then we may charge you an amount of reasonable compensation for costs that we incur due to you cancelling the contract.
- Our rights to cancel the contract
- If you don’t comply with your obligations in these terms and conditions, we may cancel the contract. The following are examples of circumstances where we would consider that you have not complied with your obligations:
a. you do not pay us on time.
b. you do not provide us with information that we have requested from you within a reasonable time (see section 10.1);
- If we cancel the contract because you have not performed your obligations (including those examples listed in section 15.1), we will provide you with a refund for any services and/or digital content for which you have paid but not yet received. However we may make a reduction from the refund due to you, or if you are not due a refund because you have not yet made payment, then we may charge you, £ amount as compensation for any costs that we incur due to having to cancel the contract OR an amount of reasonable compensation for costs that we incur due to having to cancel the contract.
- If we stop providing services and/or digital content
- If the services and/or digital content with which we provide you are provided on an ongoing or subscription basis (and are not a one-off purchase), we may decide at some point in the future to stop providing them. If we decide to stop providing them, we will contact you at least period before we stop providing them, to let you know. If you have made payment for services and/or digital content that we will no longer be providing to you, we will give you the relevant refund for what you will not receive.
- We may transfer our rights and obligations under these terms and conditions to another organisation. We will contact you to let you know if we do so. Any transfer will not affect your rights under these terms and conditions.
- You cannot transfer any of your rights or obligations under these terms and conditions to anyone else without first getting our consent in writing.
- If a court decides that any part of these terms and conditions are invalid or unenforceable, the remaining sections of these terms and conditions will not be affected and will remain in place.
- If we delay in exercising any right we have under the contract, this will not stop us from exercising that right against you at a later date.
- Unless we transfer our rights and obligations to another organisation, then this contract is only between you and us. This means no other person or organisation is a party to this contract and they do not have any rights under the contract.
- If there is ever any dispute between you and us, then it will be resolved using the law of England and Wales. If you live in England or Wales, we both agree respectively that proceedings will be brought in the English courts. However, if you live in Scotland, you can bring proceedings in Scottish or English courts and if you live in Northern Ireland you can bring proceedings in Northern Irish or English courts.
- In addition, if you are dissatisfied with how we have handled your complaint, you can refer the dispute to the European Online Dispute Resolution Platform by following this link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
We are Study Coach Ltd. We’re a company registered in England and Wales with company number 11508839, whose registered address is at 10 Staveley Gardens London. In this privacy notice, we will refer to ourselves as ‘we’, ‘us’ or ‘our’. We are the Data Controller of the personal information we collect, hold and use about you, as explained in this notice.
You can get hold of us in any of the following ways:
a. by phoning us on 07375638387;
b. by emailing us at email@example.com; or
c. by writing to us at 10 Staveley gardens London W4 2SA.
We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you. We do not have a data protection officer, but if you have any questions about this privacy notice or issues arising from it, you should contact Deborah Olivier, who is responsible for matters relating to data protection at our organisation, including any matters in this privacy notice. You can contact them using the details set out above. We may update this privacy notice from time to time. This version was last updated on September 20, 2018.
- Key definitions
- The key terms that we use throughout this privacy notice are defined below, for ease:
- Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used.
- Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be the hosting of a site containing personal data, for example, or providing an email-marketing service that facilitates mass distribution of marketing material to a Data Controller’s customer base.)
- Personal Information: in this privacy notice, we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified. It does not apply to information that has been anonymised.
- Special Information: certain very sensitive personal information requires extra protection under data protection law. Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and also includes genetic information and biometric information.
- Details of personal information that we collect and hold about you
- Set out below are the general categories and details of retention periods in relation to those categories (see section 8 below for more details about retention) and in each case the types of personal information that we collect, use and hold about you:
||Types of Personal Data in that category
||This is information relating to your identity such as your name (including any previous names and any titles that you use), gender, marital status and date of birth
||This will be kept as long you are signed up to the app or request data to be kept.
||This is information relating to your contact details such as email address, addresses, telephone numbers
|| This will be kept as long you are signed up to the app or request data to be kept.
||This is information relating to your account with us (including username and password) together with information about school subjects, goals, tasks and term dates.
||This will be kept as long you are signed up to the app or request data to be kept.
||This is information relating to the methods by which you provide payment to us such as [bank account details, credit or debit card details] and details of any payments (including amounts and dates) that are made between us. This is done through a third part user called stripe. We do not hold your details on file.
||This will be kept as long you are signed up to the app or request data to be kept.
||This is information relating to transactions between us such as details of the goods, services and/or digital content provided to you and any returns details.
||This will be kept as long you are signed up to the app or request data to be kept.
||This is information that we have collected from you or that you have provided to us in respect of surveys and feedback.
||This will be kept as long you are signed up to the app or request data to be kept.
- The types of personal data we collect about you may differ from person to person, depending on who you are and the relationship between us.
- Details of special information that we collect and hold about you
- Special information is explained in section 1 above.
We do not collect or hold any special information about you.
- We do not collect information from you relating to criminal convictions or offences.
- Details of how and why we use personal information
- We are only able to use your personal information for certain legal reasons set out in data protection law. There are legal reasons under data protection law other than those listed below; but, in most cases, we will use your personal information for the following legal reasons:
a. Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with you;
b. Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests;
c. Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound; and
d. Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons
- So that we are able to provide you with services , we will need your personal information. If you do not provide us with the required personal information, we may be prevented from supplying the services to you.
- It is important that you keep your personal information up to date. If any of your personal information changes, please contact us as soon as possible to let us know. If you do not do this, then we may be prevented from supplying the services to you (for example, if you move emailaddress and do not tell us, then your information will be unable to be sent to you).
- Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this notice. If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information – in which case, we will confirm that reason to you.
- We have explained below the different purposes for which we use your personal information and, in each case, the legal reason(s) allowing us to use your personal information. Please also note the following:
a. if we use the Legitimate Interests Reason as the legal reason for which we can use your personal information, we have also explained what that legitimate interest is; and
b. for some of the purposes, we may have listed more than one legal reason on which we can use your personal information, because the legal reason may be different in different circumstances. If you need confirmation of the specific legal reason that we are relying on to use your personal data for that purpose, please contact us using the contact details set out at the start of this privacy notice.
||Legal Reason(s) for using the personal information
|To enrol you as a customer
||Legitimate Interests Reason (in order to [offer you other goods, services and/or digital content which helps us to develop our business)
|To process your order, which includes taking payment from you, advising you of any updates in relation to your order or any enforcement action against you to recover payment
Legitimate Interests Reason (in order to [recover money that you owe us])
|To manage our contract with you and to notify you of any changes
Legal Obligation Reason
|To comply with audit and accounting matters
||Legal Obligation Reason
|For record keeping, [including in relation to any guarantees or warranties provided as part of the sale of goods, services and/or digital content
Legal Obligation Reason
|To improve the goods, services, and/or digital content that we supply
||Legitimate Interests Reason (in order to improve the goods, services, and/or digital content for future customers and to grow our business)
|To recommend and send communications to you about goods, services, and/or digital content that you may be interested in. More details about marketing are set out in section 11 below
||Legitimate Interests Reason (in order to grow our business)
|To ensure the smooth running and correct operation of our website
||Legitimate Interests Reason (to ensure our website runs correctly)
|To understand how customers and visitors to our website use the website and interact with it via data analysis
||Legitimate Interests Reason (to improve and grow our business, including our website, and to understand our customer’s needs, desires and requirements)
- Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes. Because this is grouped together with other personal information and you are not identifiable from that combined data we are able to use this.
- Under data protection laws, we can only use your personal information for the purposes we have told you about, unless we consider that the new purpose is compatible with the purpose(s) we told you about. If we want to use your personal information for a different purpose that we do not think is compatible with the purpose(s) we told you about, then we will contact you to explain this and what legal reason is in place to allow us to do this.
- Details of how we collect personal information and special information
- We usually collect Identity Information, Contact Information, Transaction Information, Survey Information, Marketing Information, directly from you when you fill out a form, survey or questionnaire, purchase goods, services and/or digital content from us, contact us by email, telephone, in writing or otherwise. This includes the personal information that you provide to us when you subscribe to our mailing list enter a competition or survey.
- We may receive some of your personal information from third parties or publicly available sources. This includes:
a. Contact Information and Payment Information from our selected third-party suppliers, such as school or colleges;
b. Identity Information and Contact Information from publicly available sources.
c. Website, Device and Technical Information from third parties such as analytics providers (like Google);
- Details about who personal Information may be shared with
- We may need to share your personal information with other organisations or people. These organisations include:
a. Third parties who are not part of our group. These may include:
i. Suppliers: such as IT support services, payment providers, administration providers, marketing agencies;
ii. Government bodies and regulatory bodies: such as HMRC, fraud prevention agencies;
iii. Our advisors: such as lawyers, accountants, auditors, insurance companies; Our bankers;
iv. Email platforms;
b. any organisations that propose to purchase our business and assets, in which case we may disclose your personal information to the potential purchaser.
- Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers. Where we share your personal information with a Data Processor, we will ensure that we have in place contracts that set out the responsibilities and obligations of us and them, including in respect of security of personal information.
- We do not sell or trade any of the personal information that you have provided to us.
- Details about transfers to countries outside of the EEA
- If any transfer of personal information by us will mean that your personal information is transferred outside of the EEA, then we will ensure that safeguards are in place to ensure that a similar degree of protection is given to your personal information as is given to it within the EEA and that the transfer is made in compliance with data protection laws (including, where relevant, any exceptions to the general rules on transferring personal information outside of the EEA that are available to us – these are known as ‘derogations’ under data protection laws). We may need to transfer personal information outside of the EEA to other organisations within our group or to the third parties listed above in section 6 who may be located outside of the EEA.
- The safeguards set out in data protection laws for transferring personal information outside of the EEA include:
a. where the transfer is to a country or territory that the EU Commission has approved as ensuring an adequate level of protection;
b. where personal information is transferred to another organisation within our group, under an agreement covering this situation, which is known as 'binding corporate rules';
c. having in place a standard set of clauses that have been approved by the EU Commission;
d. compliance with an approved code of conduct by a relevant data protection supervisory authority (in the UK, this is the Information Commissioner’s Office (ICO);
e. certification with an approved certification mechanism;
f. where the EU Commission has approved specific arrangements in respect of certain countries, such as the US Privacy Shield, in relation to organisations that have signed up to it in the USA.]
- Details about how long we will hold your personal information
- We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the purposes for which we collected the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims , including in relation to any guarantees or warranties that we have provided with the [goods] [services] [digital content].
- We have set out above the details of our retention periods for different types of data. You can find them in section 2.
- Automated decision making
- ‘Automated decision making’ is where a decision is automatically made without any human involvement. Under data protection laws, this includes profiling. ‘Profiling’ is the automated processing of personal data to evaluate or analyse certain personal aspects of a person (such as their behaviour, characteristics, interests and preferences).
- Data protection laws place restrictions upon us if we carry out any automated decision making (including profiling) that produces a legal effect or similarly significant effect on you.
- We do not carry out any automated decision making (including profiling) that produces a legal effect or similarly significant effect on you. If we do decide to do this then we will notify you and we will inform you of the legal reason we are able to do this.
- Your rights under data protection law
- Under data protection laws, you have certain rights in relation to your personal information, as follows:
a. Right to request access: (this is often called ‘subject access’). This is the right to obtain from us a copy of the personal information that we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.
b. Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.
c. Right to erasure: (this is often called the 'right to be forgotten').This right only applies in certain circumstances. Where it does apply, you have the right to request us to erase all of your personal information.
d. Right to restrict processing: this right only applies in certain circumstances. Where it does apply, you have the right to request us to restrict the processing of your personal information.
e. Right to data portability: this right allows you to request us to transfer your personal information to someone else.
f. Right to object: you have the right to object to us processing your personal information for direct marketing purposes. You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation that means that you want to object to us processing your personal information. In certain circumstances, you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).
- In addition to the rights set out in section 10.1, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent. Further details about this are set out in section 4.5.
- If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. If you do make a request, then please note:
a. we may need certain information from you so that we can verify your identity;
b. we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and
c. if your request is unfounded or excessive, then we may refuse to deal with your request.
- You may receive marketing from us about similar goods and services, where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes.
- However, we will give you the opportunity to manage how or if we market to you. In any email that we send to you, we provide a link to either unsubscribe or opt out, or to change your marketing preferences. If you have an account with us, you can login to your account and manage your preferences there too. or contact us by email. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes, you can always contact us on the details set out at the beginning of this notice.
- If you do request that we stop marketing to you, this will not prevent us from sending communications to you that are not to do with marketing (for example in relation to digital content that you have purchased from us).
- We do not pass your personal information on to any third parties for marketing purposes.
- If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO). Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.
- Third-party websites
- Our website may contain links to third-party websites. If you click and follow those links, then these will take you to the third-party website. Those third-party websites may collect personal information from you and you will need to check their privacy notices to understand how your personal information is collected and used by them.
We last updated our policy on October 5, 2018.
1. Information about cookies
A cookie is a small text file that is placed onto your computer (or other electronic device) when you access our website.
There are 4 different types of cookies:
a. Strictly-necessary cookies (required for the website to run). These allow you to do things like log in securely.
b. Performance cookies (which measure how many visitors use our site, which pages they visit and how they interact with the site). These help us to improve our website.
c. Functionality cookies (which remember specific visitor’s preferences for the way they use our site, e.g. language settings or font size).
d. Targeting/advertising cookies (these collect information about individual visitors that enable us, or third parties, to provide relevant advertisements to those who have visited our site).
Our website may use each type of cookie in order to:
a. Make your online experience more efficient and enjoyable
b. Improve our services
c. Recognise you whenever you visit this website and distinguish you from other users of our site
d. Obtain information about your preferences and use of our site
e. Provide you with advertising that is tailored to your interests
d. Carry out research and data analysis to help us to improve our content and services and to better understand our customer preferences and interests
Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you.
We have set out specific details of the cookies we use on our site in section 4 below.
Like many other websites, third parties may also set cookies on our website. These third parties are responsible for the cookies they set on our site and we have no control over them. For further information on how their cookies policies work, please visit their websites.
You can manage cookies yourself.
You will need to visit the web browser’s site to manage, but for ease we have provided links to popular browsers below:
For further information about cookies and how to manage or disable them please go to: www.aboutcookies.org.
Please also note that if you change/block cookies then:
- some parts of our website may not function properly or as well as they otherwise might;
- changes will apply across all websites that you visit (unless you choose to block cookies only from particular websites); and
- the settlings that you change will only apply on the device on which you change the settings and will not apply across all other devices that you use.
We have set out in the table below details of each of the cookies on our site, a description of what they do and, where relevant, external links that provide more information about them:
||External Information (if relevant)
||We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.